Privacy Policy

biocartly is a SaaS platform that helps South African businesses create checkout stores, manage products, and accept payments. We process personal information in line with the Protection of Personal Information Act 4 of 2013.

• Business owner details such as name, email address, account details, and store information.
• Customer checkout details such as name, email, phone number, and delivery address.
• Store content, product listings, product images, social links, custom domains, order history, and usage information.
• Payment status and provider references. We do not store card numbers or CVV codes.
• Support, fraud-prevention, device, log, analytics, cookie, and security information needed to operate and protect the service.

• To provide, secure, and improve the biocartly service.
• To process orders, subscriptions, support requests, and transactional emails.
• To prevent fraud, enforce platform limits, and comply with legal obligations.
• To help sellers and customers verify stores, investigate suspicious activity, and maintain service reliability.

We use trusted service providers for authentication, hosting, payments, email delivery, file storage, and monitoring, including Clerk, Neon, Yoco, PayFast, Resend, Cloudflare, Upstash, Vercel, Inngest, Sentry, Vercel Analytics, Vercel Speed Insights, and Statuspage. We do not sell personal information.

You may request access, correction, deletion, or objection to processing of your personal information. Contact us at privacy@biocartly.com.

We use HTTPS, access controls, monitoring, and encryption for sensitive payment credentials. Account data is retained while an account is active. Order records, payment references, support records, and security logs may be retained where needed for accounting, dispute handling, fraud prevention, platform safety, and legal compliance.

Sellers are responsible for using customer information only for legitimate store purposes such as fulfilment, delivery, support, refunds, accounting, and legal compliance. Sellers should not export, share, or market to customers in ways that are unlawful, misleading, or outside the permissions they have collected.

biocartly may use cookies and similar technologies for authentication, cart behaviour, preferences, analytics, performance measurement, security, and fraud prevention. Visitors can use the cookie consent banner where available and may adjust browser settings to limit cookies.

Privacy questions can be sent to privacy@biocartly.com.